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June 20, 2019

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FAQ and Contact info

 

Before you attempt to contact Fashion EleMints Studios, please read this page.
 

Orders and Payments

Shipping

Returns

Product Questions

Digital Product Questions

Kit Questions

Gifts & Gift Certificates


Orders and Payments
How long will it take for you to fill my order?
Orders are usually filled early in the morning each weekday (weekday means Monday through Friday). If your items are require no personalization, your order will usually be filled on the next weekday morning after you order it. Most orders are shipped the day after they are placed.

Can I send you cash, a check or a money order to pay for my order?
Sorry, but all orders must be paid online when they are placed. Payment is accepted via PayPal or credit card only. I do not accept payments by mail. I do not accept checks or money orders.

Can I call you with my order, and give you my credit card number over the phone?
All the ordering and tracking for EleMints is done online, through a secure server. I’m not setup for phone orders or credit card processing offline, and I do not accept customer orders via telephone.

I want to add items to my order, or combine two orders. Can you do that?
Whatever is on the online order form when it arrives in my inbox is what will go into your package. A second order will usually go into a second package, and be shipped separately. It is not possible to reopen an order and add things to it once it has been submitted. It is also not possible to combine orders that have already been placed.

Can I place a wholesale order?
EleMints by Maralaina does retail business only. No products are currently available for wholesale ordering.

I ordered something from you this week, and now it’s on sale. Will you give me the sale price now?
Sale pricing is only available for orders placed on or after the date that pricing is posted. It is not retroactive. Whatever price you pay when you checkout is what the item costs at the time you order it.

Shipping
How much will it cost to ship my order?
All my items are downloads; so shipping costs do not apply

Returns
I don’t like the item I ordered. Can I return it?
Orders for paper doll,  digital collage sheets, sets and kits, and CDs are non-refundable.

I don’t like the digital product I ordered. Can I return it or get a refund?
Digital products, including paper dolls, sheets, sets, and kits are non-refundable. Once your order has been processed, the sale is final.

I ordered something and didn’t receive it, or received the incorrect item. What should I do?
When you placed your order, you received an email copy of it. Reply to that email, sending me a copy of it, and tell me what happened. You’ll generally hear back from me in less than 24 hours.

Product Questions
How can I find out about new products when they’re released?
New product announcements are always posted to the email newsletter. If you would like to know when new products are posted,
join the mailing list. This low-volume list generates one message a week, and will notify you of all the week’s updates and special features, including those reserved for subscribers only. You can subscribe here.

Can I use your products in items I make to sell?
Please check the 
Angel Policy for information on how products may be used.

Digital Product Questions
How do I order printed copies of your digital sheets? I don’t have access to a good printer!
I do not provide printing services for digital products, but you can easily have these items printed at any professional print shop or copy center. Some larger businesses like Office Depot or Staples may even offer upload and print services, so you can upload the files you want printed to their site, place your order, and then run into your local store to pick up the finished items. (Check their web sites to make sure this service is offered in your area.) Be sure you have them printed on a color laser printer, and on good paper.

How can I open the digital product files I purchased?
All digital sheets, sets, and dolls can be opened in an up-to-date version of Adobe Reader. Because some of these files contain rights management features, they may not open if your copy of Adobe Reader is out of date. Please update your copy of Adobe Reader at the Adobe web site before you try to open your files. (Adobe provides downloads and updates of Reader for free!)

Why can’t I open my paper dolls and  digital collage sheets in PhotoShop?
When you purchase paper dolls, digital sheets and sets from EleMints by Maralaina, you are NOT purchasing images—you’re purchasing a sheet or set, just like you would if you purchased printed products. The digital products are designed to be opened and printed as presented, with no alterations in size or modifications. Most files contain a rights management restriction that prevents them from being opened in any graphics software. They can be opened in Adobe Reader for printing.

I want to make items from digital sheets for sale. Is there a commercial license for these items?
Please see the 
angel policy for specific use information.

I bought some digital products from you a while back. Recently, my computer crashed and I lost the files. Will you replace them?
Unfortunately, I cannot provide backup services for digital products. One you have purchased and downloaded digital files, it is up to you to secure them. Saving the files to a CD, DVD, USB card, SD card will also secure them against loss.)

I paid for some digital products with my PayPal email address, but I wanted the links sent to my regular email address. Why didn’t they arrive?
The digital product system is completely automated. The moment you hit the pay button at PayPal, the download service sends the appropriate emails to the email address attached to the order. It doesn’t read emails from you asking it to send your links elsewhere. If you want them sent to another address, change your PayPal email to that address. If you can’t do that, you’ll have to pick up the link emails from the email address you use for your PayPal account. I cannot send the links to you manually.

Gifts & Gift Certificates
I want to send some of your products to my friend, as a gift. How do I do that?
In order to protect both of us, I do not currently offer gift services. This is to prevent someone from using your name and account to send goods to themselves or a third party. Purchases are sent to the name and address on your order—and if you have a PayPal account, they are sent to the name and address on your account. I will not ship to alternate addresses, nor will I accept requests via email to ship to an address other than the one attached to the account used to pay for your order. Thanks for understanding that this policy is in place to protect us both.

My question isn’t answered here. How can I get an answer?
If your question is regarding EleMints by Maralaina products, ordering or shipping, please submit it via the address below.

 

Contact Maralaina

If you have a question about a product at EleMints by Maralaina or an order you have already placed, and it is not answered above, please email  elemints@maralaina.com. Please note that this is a business email address for EleMints by Maralaina only.


 

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